Lawyers Weekly (Aus) report on this recent meeting………As boards adapt to a workforce dominated by AI and robotics, it should do so by taking its staff and clients “along on the journey”, according to experts at a recent Governance Institute of Australia event panel.
It’s important to treat the workforce with dignity and respect, especially during changes to the organisation, said Credit Union Australia (CUA) chairman and independent non-executive director Nigel Ampherlaw. He said staff should “not be surprised at the end.”
“We have to take people on the journey and get them to understand that we’re going to treat them with dignity and respect, we’re going to try to reskill as many of them as possible for the skills of the future,” Mr Ampherlaw said.
“Inevitably, there are some people who won’t fit into the new operating model but we will try to fit them into something else,” he added. “You have got to take the fear out of it and get them to start working with robotics and AI, not against it.”
Futurist at Atlassian, Guy Herbert, said an organisation and its board need to train its staff to be ready for future skills so the business can survive change.
“The organisation has a responsibility of providing training to people during transitions. I think that’s really important they see it as ‘okay, we’re going to move these people’ and ‘how are we going to help them? What’s the education we’re giving them?’”
Mr Ampherlaw said that right from the beginning, boards should be communicating to its staff and its stakeholders what its position on AI and robotics is.